Nahush Divekar

Provided advanced L2 support for key applications including Citrix, M365, VPN, AutoCAD, Acrobat, and various web applications, ensuring seamless operations for senior management.

Managed Windows patch deployment and updates using Manage Engine, maintaining system security and stability across the client infrastructure.

Administered User Management and configured policies within Active Directory, streamlining access control and system configurations.

Created and managed file server folders, applying precise permissions to enhance data security and accessibility for users.

Actively participated in critical IT initiatives, including Office 365 migration and system compliance activities, ensuring smooth transitions and adherence to standards.

Led a team responsible for daily ticket reviews and stand-up updates with stakeholders, distributing activities to ensure efficient resolution of IT issues.

Directed and participated in company compliance activities, including daily, weekly, monthly, and yearly PM, backup, restoration, and archival of instruments per defined SOPs.

Managed Windows patch deployment via SCCM and scheduled backups using custom scripts, ensuring system integrity and compliance for over 70 different applications.

Provided comprehensive application support for critical instrument and user applications such as Chromeleon, SAP, Office, AutoCAD, EDMS, and PowerBI.

Assisted the Network Team in resolving server and network downtime, managed media tape activities for daily and monthly backups, and provided support to VP users in virtual meetings.

Managed daily IT support operations, resolving issues related to Windows OS, applications, network, and server infrastructure for Serum Institute.

Troubleshot and resolved OS and N-Computing device issues, managed patch deployment via Manage Engine, and configured computer policies through OUs.

Administered user and computer accounts in Active Directory and managed antivirus consoles to ensure compliance and security across the network.

Configured and troubleshot various Wi-Fi routers (Cisco, Netgear, TP-Link) and Network Attached Storage (QNAP), enhancing network stability and data access.

Provided application support for Office 365, Outlook, and Java, and facilitated virtual meetings using Teams, Zoom, and Cisco VC for company stakeholders.

Managed all L1 and L2 IT-related issues as the sole IT representative for the State office of TMFL and multiple remote branches across Maharashtra and Goa.

Troubleshot and resolved OS and application issues, including Outlook, Office, SAP, DMS, Java, and various web applications, ensuring business continuity.

Managed asset inventory for multiple branches and provided quarterly reports to the asset team, improving tracking and accountability.

Assisted the HO team with network and server-related issues, successfully handling DR drills and IT audits with minimal downtime.

Provided remote support to other branches using tools like RDP and AnyDesk, and managed vendor follow-ups for hardware and software issues, consistently receiving recognition from senior management for rapid issue resolution.

Provided comprehensive L1 and L2 IT support as the sole on-site engineer for Kansai Nerolac Paints Ltd (BPO).

Resolved hardware and OS-related issues, ensuring system functionality and user productivity.

Delivered application support for critical calling and web applications, maintaining operational efficiency.

Configured and maintained file servers, ensuring data accessibility and integrity.

Managed vendor relationships and follow-ups for hardware issues with computers and printers, minimizing downtime.

Provided first-line technical support to users, resolving hardware, software, and network issues efficiently.

Logged and tracked support tickets, ensuring timely resolution and escalation when necessary.

Assisted with basic system configurations and troubleshooting for desktops and laptops.

Maintained clear communication with users, providing updates and solutions to technical problems.

Delivered lectures on YCMOU syllabus subjects to employees of multiple automobile companies in various MIDC locations.

Led a team responsible for preparing time tables, scheduling lectures, and managing teaching assignments.

Contributed to a team that conducted practical sessions, supervised examinations, and prepared test papers, ensuring academic rigor.